Become a Help Desk Engineer

In fact, our research shows that one out of every six help desk engineers were not college graduates. He explains that these abilities will provide great value to you and your organization throughout the entirety of your career. Technical knowledge isn’t the only thing you’ll develop at the help desk. Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.

Professional writers and data scientists comprise the Zippia Research Team. By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided. There is no obligation to enroll.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience.

Certified Service Desk Support Technician Course Overview

Service desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Additionally, you can also gain experience by working on relevant projects or volunteering as a junior help desk engineer. Networking and building relationships with other professionals in the field are also great ways to break into the industry. The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support.

• Service desk engineers can utilize this trend by developing skills in customer care and problem solving.
• Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree.
• This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.
• This is exactly what I did 20 years ago, and it helped me get to the next step.
• It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.
• Professional writers and data scientists comprise the Zippia Research Team.
• Answer queries about hardware, software, and applications either in person or over the phone.

After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be. As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies.

What’s included in this Helpdesk Training Course?

Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. Here are courses we recommend for help desk engineers at the beginning of their career paths. Even though most help desk engineers have a college degree, it’s possible to become one with only a high school degree or GED.

Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities.

How to become an IT support technician

They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. As customers become more demanding, https://remotemode.net/ businesses are beginning to focus on providing a better customer experience. This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently. A help desk engineer provides technical support to end-users, both remotely or in-person.